Introduction
Clear information, understandable policies, and thoughtful communication go a long way.
Make information easy to find
Introduce your business and provide a clear way to contact you. Write delivery and return policies in plain language and make only promises you can keep.
Follow through consistently
Keep customers informed about orders and respond honestly when something goes wrong. Invite genuine feedback after delivery and avoid invented reviews or figures.
Steps to put into practice
Step 1
Make business and contact information easy to find.
Step 2
Explain shipping and returns before checkout.
Step 3
Follow up on feedback and refresh outdated information.
Your next step
Choose one step from this guide to apply to your store. Review the outcome and customer feedback, then improve gradually in a way that suits your products and resources.
